About Our Hospital
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Where is your clinic located? What are your hours of operation?
We are located in The Plaza at 94 strip mall. Our address is: 4121 Old Hwy 94 S, St. Charles, MO. Parking is available in front of our building. Our regular business…
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What do I do in the case of an emergency and your clinic isn’t open?
In the event of an EMERGENCY after hours, we recommend the following emergency clinics: Animal Emergency Clinic (AEC) in O’Fallon at 636-240-5496 Associated Veterinary Specialists (AVS) in Bridgeton at 636-739-3330 Veterinary Specialty Services…
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How do I get my password?
If you are a client of our clinic, please visit the First Time Logging In page, enter your email that we would have on file and click ‘first time log-in?’…
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Do you offer any payment plans?
We request that you pay for services provided at the time of your pet’s visit. We do offer payment plans through CareCredit. If you have any questions about our payment…
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What’s the best way to schedule an appointment?
Please call 636-447-7200 or 636-441-7609 to book a convenient appointment time.
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Why can’t my pet see the same veterinarian/veterinary technician each time we visit?
We make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts,…
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Can I call and have you fax a copy of my pet’s proof of vaccinations to the kennel where my pet will be staying?
We’d be happy to send proof of vaccination to your pet’s kennel. Just let us know the fax number.
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Do you make house calls?
In special circumstances we can have a veterinarian come to your home. We will do our best to accommodate you and arrange a time that works best for everyone.
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What precautions/measures do you take so my pet doesn’t feel pain related to surgery/injury/infection/chronic disease?
Your pet’s comfort is a priority for us. Using our knowledge of pain medication and pain relief strategies, we do everything we can to prevent and manage your pet’s pain…
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What do you do to help ensure your patients’ safety during surgery?
Our veterinary team takes every precaution so that your pet receives the highest-quality care. We perform a physical exam and offer preanesthetic testing before surgery and monitor your pet during…
